Support
Last updated: 6 November 2026
Something not working, or a question about your account or Pro? Email us at support@pourcisionapp.com. A real person reads every message.
Contact us
Email support@pourcisionapp.com from the address on your Pourcision account, and tell us what you were doing when the problem happened. A screenshot helps. We aim to reply within 24–48 hours.
Account & sign-in
- Ways to sign in. You can create an account with your email and a password, or continue with Google or Apple.
- Didn't get our email? Confirmation and password-reset emails sometimes land in spam or junk. Check there first, and mark us as "not spam" so the next one arrives in your inbox.
- Forgot your password? Use the password-reset option on the sign-in screen and we'll email you a reset link.
- Same account everywhere. Sign in with the same account on the website and on your phone and your saved recipes sync between them.
Pro purchases & refunds
- Pro is a one-time purchase, not a subscription. It unlocks Pro on your account wherever you sign in.
- Paid but not seeing Pro? Sign out and back in with the account you used to pay. If it still shows as free, email us with your receipt or order number.
- Refunds. See our Refund Policy. If you were charged in error or more than once, email us and we'll put it right.
Deleting your account
To delete your account, email support@pourcisionapp.com from the address on your Pourcision account and we'll delete it for you.
Deleting your account removes your name, profile, profile photo, and saved recipes. We retain past purchase records for accounting purposes, but remove your email address, account link, and any device identifiers from those records. See our Privacy Policy for details.
Sending recipes to your xBloom
- How it works. After you generate a recipe, choose export. Pourcision creates the recipe in xBloom and gives you a link that opens it in the xBloom app, ready to brew.
- Free and Pro. Every account gets its first xBloom export free. Exports after that are part of Pro.
- Export failed? Wait a minute and try again: xBloom limits how quickly recipes can be created. If it keeps failing, email us with the bean name and the time you tried.
- xBloom is a separate company's product. Pourcision is not affiliated with or endorsed by xBloom.
Bugs & feedback
Found a bug, or got a recipe that didn't taste right? Email support@pourcisionapp.com with your device, the bean, and what happened. You can also rate a brew in the app after you've made it. We read every rating and use them to improve the recipes.